Privacy Policy

Mastertech Environmental of York, PA ("we," "us," or "our") operates this website and is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data. By using our website or services, you agree to the practices described here.

1. Information We Collect

We collect information you provide directly and information gathered automatically when you use our site.

Information You Provide

• Name, email address, phone number, and home address when you submit a contact or inspection request form
• Details about your property or mold concern that you include in messages
• Any other information you voluntarily share with us

Information Collected Automatically

• IP address and approximate geographic location
• Browser type, operating system, and device information
• Pages visited, time spent on pages, and referring URLs
• Cookie identifiers and similar tracking technologies (see Section 6)

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and schedule mold inspections
• Deliver the services you request and communicate about appointments
• Send you inspection reports, invoices, and follow-up information
• Improve our website content and user experience
• Send occasional marketing communications (you may opt out at any time)
• Comply with legal obligations and resolve disputes
• Detect and prevent fraudulent or unauthorized activity

3. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity: To fulfill an inspection or service you have requested
• Legitimate interests: To operate and improve our business, provided those interests are not overridden by your rights
• Consent: Where you have given us explicit consent (e.g., marketing emails)
• Legal obligation: Where we are required by law to process your data

4. How We Share Your Information

We do not sell your personal information. We may share it only in the following circumstances:

• Service providers: Third-party vendors who help us operate our website, process payments, send emails, or analyze site traffic - bound by confidentiality agreements
• Professional advisors: Attorneys, accountants, or insurers where necessary
• Legal requirements: When required by law, court order, or government authority
• Business transfers: In connection with a merger, acquisition, or sale of assets, with notice provided to you
• With your consent: In any other circumstance where you have given permission

5. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Contact form data is generally retained for up to 3 years. You may request deletion of your data at any time (see Section 8).

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience and gather analytics data. Types of cookies we use include:

• Essential cookies: Required for the website to function properly
• Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics)
• Marketing cookies: Used to deliver relevant advertisements and track campaign performance

You can manage cookie preferences through your browser settings or by using our cookie consent tool. Disabling certain cookies may affect website functionality.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external sites you visit.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request that inaccurate or incomplete data be corrected
• Deletion: Request that we delete your personal data ("right to be forgotten")
• Restriction: Request that we limit how we process your data
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests or for direct marketing
• Withdraw consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the information in Section 11.

9. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.

10. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.

11. Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or have a privacy concern, please contact us:

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.